51% of South Africans (calm down, this one’s a good number) live within five kays of a Clicks store, and within six of a Clicks pharmacy. Here’s another: Clicks states one in four medicines sold in South Africa come from a Clicks pharmacy. And one final number: of the 757 Clickses out there, 600 are outfitted with pharmacies. This is testament to Clicks’ relentless drive to pharmacy rollout, and the appeal of the offering itself, which provides professional advice, low dispensing fees, and comprehensive ranges of generics and OTC medicines. The pharmacy business is supported by wholesale operation UPD, an inspired purchase back in 2003, by delivery outfit Clicks Direct Medicines, enabling penetration into far-flung regions, and by the integration of prescription services on the Clicks app. And more is to come: CAPEX of R700m this FY will focus on the store and pharmacy network, and on retail and distribution infrastructure.
Comment: Pharmacy at Clicks is driven by a great strategy, and well-executed by a talented team. Nice one.